Robert Thomas

NETWORK ADMINISTRATOR • TECHNOLOGY CONSULTANT • SUPPORT SPECIALIST

About

As a specialist with networking and cloud technologies, I enjoy using my technology expertise to assist others with their systems challenges. I have experience working with various industries, including legal, financial, healthcare, insurance, manufacturing, entertainment, retail, and marketing. As someone who is continually learning new technologies, thrives under pressure, and can manage multiple priorities, my client's data security always remains my top priority.

Core Competencies

  • Creative Problem Solving
  • Project Management
  • Resource Maximization
  • Supervision Skills
  • Communication Abilities
  • Leadership Skills
  • Long-Term Planning
  • Team Collaborations
  • Multi-Tasking Skills
  • Schedule Management
  • Process Enhancements
  • Customer Service Skills

Work History

Chrisad, Information Technology Specialist 2019 - PRESENT

Primary IT support provider for 80 employees and 120 computers and mobile devices located in the U.S and other countries. Provide support for and deployment of Windows, Mac, and Linux systems. Mobile Device Management using JAMF for Macs, iPhones, and iPads. Manage the VOIP system, Active Directory, G Suite, and Zoom Rooms.

Robert Thomas Technologies, IT Consultant & Owner 2008 - PRESENT

Technology consultant providing installation, support, and security services for Amazon Web Services, WordPress, Windows, Mac, and Linux systems.

Roots of Peace, Director of Technology 2010 - 2016

Integral technology leader within the organization. Utilized a hands-on approach to managing global technology initiatives and resolving technology challenges.

  • Migrated the existing Movable Type website to WordPress and developed a new design.
  • Developed a WordPress plugin for adding custom taxonomies and post types.

  • Key Accomplishment: Successfully migrated 500+ email accounts to Microsoft Exchange Online. Created "In-Place Holds" and "eDiscovery searches" for select mailboxes. The new email system increased security and workflow efficiencies while positioning the organization for future growth and expansion.

Sonoma Valley Bank, Vice President & Chief Information Officer 2000 - 2007

Hands-on CIO. Spearheaded all IT-related technologies and functions of the organization. Responsible for the security of bank data and customer information residing on bank servers.

  • Enhanced security through the development and deployment of in-house solutions, saving the organization $30K. Installed “bundled” redundant T1 circuits and 3DES VPNs between the corporate office and all branches, which resulted in increased bandwidth, security, and fault tolerance.

  • Key Accomplishment: Retired all NetWare servers and migrated to a Windows Domain using custom scripts. Saved $10K compared to a typical on-premise migration, and took only minutes to complete. The modified servers and workstations were distributed across four different locations in California.

ReloAction, Network Communications engineer 2000 - 2007

Installed and managed all NetWare, Windows, Citrix, and Terminal servers, including all LAN and WAN equipment. Provided end-user support to 150+ individuals located across ten states.

  • Key Accomplishment: Increased productivity and reduced costs by introducing ReloAction to a Windows environment, interconnecting all offices via a frame relay network, and delivering Internet access to all local and remote systems.

Education

Self Study
107 Certificates of Completion
Online video training, tech books, and hands-on testing.

IN PROGRESS

Associate of Applied Science - Electronics Technology
Heald Institute of Technology
Graduated with 4.0 GPA

Technology Skills

Troubleshooting

WordPress

Amazon AWS

Linux

MySQL/MariaDB

HTML/CSS

JavaScript/jQuery

Python

PHP

Photoshop

InDesign

Exchange

SharePoint

Apache

Ruby on Rails

Contact

Email
TechDetechDev@gmail.com

Location
San Francisco, California.

SOCIAL LINKS